This privacy statement was last updated on June 30, 2022 and applies to citizens and legally permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you through https://biviomedical.com. We encourage you to read this statement carefully. In our processing, we comply with the requirements of privacy legislation. Among other things, this means that:

we clearly state the purposes for which we process personal data. We do so through this privacy statement;
we aim to limit our collection of personal data to only those personal data that are necessary for legitimate purposes;
we first seek your explicit consent to process your personal data in cases where your consent is required;
we take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf;
we respect your right to provide access to, correct or delete your personal data at your request.
If you have any questions or would like to know exactly what data we hold about you, please contact us.

1. Purpose, data and retention period
We may receive or collect personal data for a number of purposes related to our business operations, including the following: (click to expand)

1.1 Contact – by telephone, post, email and/or web forms
For these purposes, we use the following personal data:

Name, Address and Place
E-mail address
Telephone number
The basis on which we may process this data is:

It is necessary for the performance of a contract or for preparatory procedures in connection with a contract to which the data subject is a party.

Retention period

We keep this data after termination of the service for the following number of months: 48.

1.2 Payments
For this purpose, we use the following personal data:

Name, Address and Place
E-mail address
Financial data
Visitor behaviour
Telephone number
The basis on which we may process this data is:

It is necessary for the performance of a contract or for preparatory procedures in connection with a contract to which the data subject is a party.

Retention period

We retain this data after termination of the service for the following number of months: 48.

1.3 Registering an account
For this purpose, we use the following personal data:

Name, Address and Place
E-mail address
IP Address
The basis on which we may process this data is:

It is necessary for the performance of a contract or for preparatory procedures in connection with a contract to which the data subject is a party.

Retention period

We keep this data only until the service has ended.

1.4 Newsletters
For this purpose, we use the following personal data:

Name, Address and Place
E-mail address
The basis on which we may process this data is:

It is necessary for the performance of a contract or for preparatory procedures in connection with a contract to which the data subject is a party.

Retention period

We keep this data only until the service has ended.

1.5 To comply with legal obligations
For this purpose, we use the following personal data:

Name, Address and Place
E-mail address
Financial data
Telephone number
The basis on which we may process this data is:

It is necessary for the performance of a contract or for preparatory procedures in connection with a contract to which the data subject is a party.

Retention period

We retain this data after termination of the service for the following number of months: 48.

1.6 Collection and analysis of statistics for website improvement
For this purpose, we use the following personal data:

Location
The basis on which we may process this data is:

It is necessary for the performance of a contract or for preparatory procedures in connection with a contract to which the data subject is a party.

Retention period

We keep this data only until the service has ended.

1.7 Deliveries
For this purpose, we use the following personal data:

Name, Address and Place
E-mail address
Financial data
Telephone number
The basis on which we may process this data is:

It is necessary for the performance of a contract or for preparatory procedures in connection with a contract to which the data subject is a party.

Retention period

We keep this data after termination of the service for the following number of months: 48.

2. Sharing with other parties
We only share or give this data to processors for the following purposes:

Processors

Name: Shipping Party
Country: Netherlands
Purpose: Dispatch
3. Cookies
Our website uses cookies. For more information on cookies, please refer to our Cookie Policy.

4. Security
Security of personal data is very important to us. We take appropriate security measures to limit misuse of and unauthorised access to personal data. For example, we ensure that only the necessary persons have access to your data, that access to the data is protected and that our security measures are checked regularly.

5. Third-party websites
This Privacy Statement does not cover third-party websites referred to via links on these websites. We do not guarantee that these websites will handle your personal data in a reliable and secure manner. We encourage you to read the privacy statements of these websites before using them.

6. Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes. Moreover, we will also actively inform you where possible.

7. Accessing and changing your data
If you have any questions or want to know what personal data we hold about you, please contact us. You can contact us using the details below. You have the following rights:

You have the right to know why your personal data is needed, what happens to it and how long it is kept.
Right to access: you can request to see the data we process about you
Right to rectify and supplement: you have the right to supplement, correct, delete or block your personal data whenever you want.
If you give us consent to process your data, you have the right to withdraw that consent and have your personal data deleted.
Right to data portability: you have the right to request all your personal data from the Controller and transfer it in its entirety to another Controller.
Right to object: you can object to the processing of your data. We will comply with this unless there are legitimate grounds for processing.
Please ensure that you always clearly state who you are, so that we can be sure that we do not modify or delete data belonging to the wrong person.

8. Filing a complaint
If you are not satisfied with the way we handle (a complaint about) the processing of your personal data, you have the right to file a complaint with the Personal Data Authority.

9. Contact information
BIVIO Medical
Zuideinde 91 in Grootschermer, Alkmaar
The Netherlands
Website: https://biviomedical.com
E-mail: moc.lacidemoivib@ofni
Phone number: 085 400 87 87

Appendix
What we collect and store
When you visit our site, we collect the following data:

Products viewed by you: we use this data, for example, to show you products that you have recently viewed
Location, IP address and browser type: we use this data to calculate tax surcharges and shipping costs
Shipping address: we ask you to provide this information so that we can, for example, calculate shipping costs before you place an order and then ship it to you!
We also use cookies to store products in your shopping cart as you browse our site.

Note: you can describe your cookie policy in detail and add a link to that section here.

When you purchase products from us, we ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information, such as a username and password. We use this information for the following purposes:

To send you information about your account and order
To respond to your requests, including refunds and complaints
To process payments and prevent fraud
To set up your account for our shop
Comply with any legal obligations we have, such as calculating taxes
To improve our shop offering
To send marketing messages to you, if you choose to do so
If you create an account, your name, address, email address and phone number will be used to automatically populate your checkout information for future orders. In general, we store information about you for as long as we need it for the purpose for which we collect and use it. We are not legally required to retain it. For example, we keep order information for XXX years for tax and accounting purposes. This information includes your name, email address, and billing and shipping address. We will also store comments or reviews, if you leave them.

Who on our team has access
Members of our team have access to the information you have submitted to us. For example, both Administrators and Store Managers have access to:

Order information, such as products purchased, date of purchase and delivery address, and
Customer information, such as your name, email address, shipping and payment information.
Our team members have access to this information to complete orders, process orders, issue refunds and provide you with support.

What we share with others
In this section, you should state with whom you share data and for what purpose. This may include analytics, marketing, payment gateways, delivery services and third-party inclusions.

We share information with third parties that help us to deliver our orders and store services to you; for example — — and the following.

Payments
In this subsection, you should state which third-party payment processor you will use for payments on your site, as this may have customer data tied to it. We have included PayPal as an example, but you will need to remove it if you do not use PayPal.

We accept payments through PayPal. When processing payments, some data is transferred to PayPal. This includes information necessary to process or support the payment, such as the total amount of the purchase and billing details. Please see PayPal’s privacy policy for more information.