Vračilo in pravica do odstopa od pogodbe

Z nakupom niste povsem zadovoljni? Ni problema. Vsak izdelek lahko vrnete v 14 dneh. Kontaktirajte nas prek kontaktnega obrazca in z veseljem vas bomo vodili skozi postopek vračila, pri čemer navedite številko zadevnega naročila.

Upoštevajte, da stroške vračila nosi stranka. Zato vam svetujemo, da več izdelkov vrnete v eni pošiljki. Je šlo pri dostavi vašega izdelka kaj narobe ali ste prejeli napačen ali okvarjen izdelek? V tem primeru bomo prevzeli stroške povratne pošiljke.

Štirinajstdnevni rok začne teči na dan, ko prejmete izdelek. Vračilo bomo obdelali v 14 dneh. To obdobje začne teči na dan vračila.

V času od prejema izdelka do njegove vrnitve morate z izdelkom in njegovo embalažo ravnati previdno. Če je embalaža ob odprtju tako poškodovana, da predmetov v njej ni mogoče vrniti ustrezno zaščitenih, vas prosimo, da za vračilo pošiljke uporabite dobro alternativo. Izdelek lahko razpakirate ali uporabljate le toliko, kolikor je potrebno, da presodite, ali želite izdelek obdržati.

Kakšni so pogoji za vračilo naročila?

Vrnjeni izdelek mora biti popoln, v originalnem stanju in z nepoškodovano embalažo. To pomeni: izdelek ni bil uporabljen; izdelek ni poškodovan in ne kaže znakov uporabe; embalaža je popolna in nepoškodovana. Če je embalaža pri odpiranju tako poškodovana, da izdelkov v njej ni mogoče vrniti ustrezno zaščitene, poskrbite za ustrezno nadomestno embalažo za vračilo.

Kako bom vedel, ali je bila moja vrnitev sprejeta?

Ko prejmemo vašo vrnitev, vam bomo poslali e-poštno sporočilo s potrditvijo vrnitve. Nato bomo preverili izdelke in potrdili, kdaj je vračilo sprejeto.

Kdaj lahko pričakujem povračilo?

Ko po e-pošti prejmete potrdilo o vračilu, bo vračilo na vaš bančni račun prispelo v največ 10 delovnih dneh. Povračilo bo izvedeno z načinom plačila, ki ste ga izbrali pri oddaji naročila.

Kako lahko prekličem svoje naročilo?

Ups, ste si premislili? Je šlo kaj narobe? Naročilo lahko prekličete. Če je bilo naročilo že obdelano v skladišču in je torej že na poti, ga ni več mogoče preklicati. Takoj ko si premislite, nam pišite ali nas pokličite. Po najboljših močeh vam bomo pomagali.

Pravica do umika

Določbe tega člena veljajo le za stranke, ki kot potrošniki kupujejo izdelke na spletu pri podjetju Bivio Medical Naši splošni pogoji poslovanja omogočajo, da stranka v 14 dneh po prejemu izdelka obvesti prodajalca, da odstopa od nakupa. To lahko stori brez navedbe razloga.

Rok za odstop od pogodbe poteče 14 koledarskih dni po dnevu, ko kupec ali tretja oseba, ki jo določi kupec in ki ni prevoznik, prevzame blago v fizično posest.

Če želite uveljavljati pravico do odstopa od pogodbe, nas morate o svoji odločitvi za odstop od pogodbe obvestiti po navadni pošti ali elektronski pošti z nedvoumno izjavo. Stranka lahko v ta namen uporabi spodnji vzorec obrazca za odstop od pogodbe, vendar tega ni dolžna storiti.

Če boste uporabili to možnost, vam bomo na trajnem nosilcu podatkov nemudoma poslali potrdilo o prejemu vašega umika.

Neposredne stroške vračila blaga nosi stranka.

Če se vrednost vrnjenega izdelka kakor koli zmanjša, si družba Bivio Medical pridržuje pravico, da od stranke zahteva odškodnino za vsako zmanjšanje vrednosti blaga, ki je posledica strankine uporabe blaga, ki presega tisto, ki je potrebna za ugotovitev narave, značilnosti in delovanja blaga.

Vračate lahko samo izdelke v originalni embalaži, z vsemi dodatki, navodili za uporabo in računom ali dokazilom o nakupu.

Če stranka odstopi od pogodbe, bo družba Bivio Medical stranki vrnila vsa plačila, ki jih je do takrat prejela od stranke, vključno s stroški standardne dostave, in sicer najpozneje v 14 koledarskih dneh po tem, ko je družba Bivio Medical obveščena o odločitvi stranke, da odstopa od pogodbe.

Pri prodajnih pogodbah lahko družba Bivio Medical počaka z vračilom, dokler ne prejme vsega blaga nazaj ali dokler stranka ne dokaže, da je blago vrnila, karkoli nastopi prej.

Vračila se izvedejo z istim plačilnim sredstvom, s katerim je stranka opravila prvotno transakcijo, razen če se stranka izrecno dogovori drugače; v vsakem primeru se stranki takšna vračila ne zaračunajo.

Varne možnosti plačevanja

Pri nas lahko svoje naročilo varno plačate prek spleta z različnimi načini plačila; vse transakcije so šifrirane prek povezave SSL. Varno povezavo SSL prepoznate po ikoni ključavnice v brskalniku.

Plačati je mogoče z:

iDEAL

Enostavno spletno plačevanje v znanem okolju vaše banke, varen način plačevanja na Nizozemskem.

Visa, Amex in Mastercard

Enostavno spletno plačilo s kreditno kartico Visa, Amex ali Mastercard, ki je varen način spletnega plačila, priznan po vsem svetu.

Bančno nakazilo SEPA

Udobno plačajte z bančnim nakazilom. Po potrditvi naročila lahko izberete plačilo z bančnim nakazilom. Na zaslonu se prikaže zahtevek za plačilo z edinstveno referenco. Nato se lahko prijavite neposredno v svoje znano bančno okolje in prenesete znesek, lahko pa se odločite, da zahtevek najprej pošljete na svoj elektronski naslov in znesek prenesete pozneje.

Klarna - plačajte naknadno

Klarna ponuja varno in enostavno naknadno plačilo po računu. To lahko storite v 14 ali 30 dneh. S Klarninim naknadnim plačilom ponujamo preprost in varen način plačila, pri čemer ne potrebujete bančnih podatkov ali čitalnika kartic!
V postopku naročila kot način plačila izberite "Klarna: plačilo pozneje", "Klarna: plačilo zdaj" ali "Klarna: plačilo v treh delih". Izpolnite svoje podatke in dokončajte naročilo. Za prvo naročilo ustvarite račun Klarna, v katerega vnesete ime in priimek, računski naslov, datum rojstva, telefonsko številko in e-poštni naslov.
Po zaključku naročila bo kupec prejel e-poštno sporočilo z zahtevo za plačilo in plačal z želenim načinom.

SOFORT Banking prek Klarne

SOFORT Banking je evropska plačilna metoda, ki omogoča plačila in donacije. Prijavite se v sistem SOFORT Banking in plačajte svoje naročilo neposredno. SOFORT Banking ima certifikat TÜV, ki zagotavlja, da gre za varen način plačila.

Bancontact

Enostaven in varen način spletnega plačevanja v Belgiji.

Pogoji dostave Bivio Medical BV

Opredelitve pojmov

1. Bivio Medical BV: Bivio Medical BV, established in Grootschermer under KvK no. 85447366.
2. Client: the person with whom Bivio Medical BV has entered into an agreement.
3. Parties: Bivio Medical BV and client together.
4. 4. Potrošnik: stranka, ki je tudi fizična oseba, ki deluje kot zasebnik.

Uporaba dobavnih pogojev

1. These terms of delivery apply to all work, orders, agreements and deliveries of services or products by or on behalf of Bivio Medical BV.
2. The parties may deviate from these terms of delivery only if they have expressly agreed to do so in writing.
3. The parties explicitly exclude the applicability of additional and/or deviating general and/or delivery terms and conditions of the customer or third parties.

Vzorci in modeli

Če je stranka prejela vzorec ali model izdelka, iz njega ne more izpeljati nobenih drugih pravic, razen da je pokazatelj narave izdelka, razen če sta se stranki izrecno dogovorili, da izdelki, ki bodo dobavljeni, ustrezajo vzorcu ali modelu.

Posledice zamude pri plačilu

1.  If the customer does not pay within the agreed period, Bivio Medical BV is entitled to charge the statutory interest of 2% per month for non-commercial transactions and the statutory interest of 8% per month for commercial transactions from the day the customer is in default, whereby part of a month is counted as a whole month.
2. If the customer is in default, he will also owe extrajudicial collection costs and any compensation for damages to Bivio Medical BV.
3. The collection costs will be calculated in accordance with the Besluit vergoeding voor buitengerechtelijke incassokosten.
4. If the customer fails to pay on time, Bivio Medical BV may suspend its obligations until the customer has fulfilled its payment obligation.
5. In the event of liquidation, bankruptcy, attachment or suspension of payment on the part of the customer, Bivio Medical BV’s claims against the customer are immediately due and payable.
6. 6. Če stranka zavrne sodelovanje pri izvajanju pogodbe s strani družbe Bivio Medical BV, je stranka še vedno dolžna družbi Bivio Medical BV plačati celotno dogovorjeno ceno.

Pravica do pritožbe

1. Once the customer is in default, Bivio Medical BV is entitled to invoke the right of complaint in respect of the unpaid products delivered to the customer.
2. Bivio Medical BV invokes the right of complaint by means of a written or electronic communication.
3. As soon as the customer is informed of the right of complaint invoked, the customer must immediately return the products to which this right relates to Bivio Medical BV, unless the parties agree otherwise.
4. 4. Stroške prevzema ali vrnitve izdelkov krije stranka.

Pravica do umika

1. A consumer may cancel an online purchase during a 14-day cooling-off period without giving any reason provided that: the product has not been used it is not a product that can spoil quickly, such as food or flowersit is not a product that has been customised or adapted especially for the consumerit is not a product that cannot be returned for hygienic reasons (underwear, swimwear, etc.) the seal of the delivered product is still intact, if it concerns data carriers with digital content (DVDs, CDs, etc.)the product is not a travel, transport ticket, catering order or form of leisure activity the product is not a loose magazine or newspaper it does not concern an (order for) emergency repair the consumer has not waived his right of withdrawal
2. The cooling-off period of 14 days as mentioned in paragraph 1 starts on the day after the consumer has received the last product or part of 1 ordersince the consumer has received the first product in the case of a subscriptionsince the consumer has purchased a service for the first time once the consumer has confirmed that he will purchase digital content via the Internet
3. The consumer can make his recourse to the right of withdrawal known via [email protected], if desiredusing the withdrawal form that can be downloaded from Bivio Medical BV’s website, Biviomedical.com.
4. The consumer is obliged to return the product to Bivio Medical BV within 14 days after having expressed his right of withdrawal, failing which his right of withdrawal lapses.

Povračilo stroškov vrnitve

Če potrošnik uveljavlja pravico do odstopa od pogodbe in pravočasno vrne celotno naročilo, stroške vračila celotnega naročila nosi potrošnik.
Če stranka ni potrošnik, se odpoveduje pravici do začasne prekinitve izpolnjevanja katere koli obveznosti, ki izhaja iz te pogodbe.

Pravica do zadržanja

1. Bivio Medical BV may invoke its right of retention and, in that case, retain products belonging to the customer until the customer has paid all outstanding bills owed to Bivio Medical BV, unless the customer has provided sufficient security for those costs.
2. The right of retention also applies on the basis of previous agreements from which the customer still owes payments to Bivio Medical BV.
3. Bivio Medical BV is never liable for any damage that the customer may suffer as a result of the use of its right of retention.

Poravnava

Če stranka ni potrošnik, se odpoveduje pravici do pobota dolga, ki ga ima do družbe Bivio Medical BV, s kakršno koli terjatvijo do družbe Bivio Medical BV.
Ohranitev naslova

1. Bivio Medical BV remains the owner of all products delivered until the customer has fully complied with all his payment obligations towards Bivio Medical BV, including claims for failure to fulfil the contract.
2. Until then, Bivio Medical BV may at any time invoke its retention of title and take back the bags.
3. Before ownership has passed to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products.
4. If Bivio Medical BV invokes its retention of title, the agreement is deemed to be dissolved and Bivio Medical BV is entitled to claim damages, lost profits and interest.

Dostava

1. Delivery will take place while stocks last.
2. Delivery takes place at Bivio Medical BV, unless the parties have agreed otherwise.
3. Delivery of products ordered online takes place at the address specified by the customer.
4. If the agreed amounts are not paid or not paid on time, Bivio Medical BV has the right to suspend its obligations until the agreed part is still paid.
5. Late payment constitutes creditor default, with the consequence that the customer cannot hold a late delivery againstBivio Medical BV.

Čas dostave

1. The delivery times given by Bivio Medical BV are indicative and, if exceeded, shall not entitle the customer to rescission or compensation unless the parties have expressly agreed otherwise in writing.
2. Exceeding the stated delivery time does not entitle the customer to compensation or to dissolve the agreement, unless Bivio Medical BV is unable to deliver within 14 days of being given written notice or the parties have agreed otherwise.

Dejanska dostava

Stranka mora zagotoviti, da bo dejanska dobava izdelkov, ki jih je naročila, potekala pravočasno.

Dostava na zahtevo

Če se je kupec z družbo Bivio Medical BV dogovoril za dobavo na zahtevo in kupec, ne da bi bil do tega upravičen, ni prevzel blaga v dogovorjenem roku ali, če dogovorjenega roka ni, ne v 3 (treh) mesecih po obvestilu o pripravljenosti, lahko družba Bivio Medical BV odpove ali razdre pogodbo, sklenjeno s stranko, ne da bi družba Bivio Medical BV bila ali postala dolžna plačati kakršno koli odškodnino in brez poseganja v pravico družbe Bivio Medical BV, da od stranke, ki je dolžna družbi Bivio Medical BV povrniti škodo, ki je zaradi tega nastala ali bo nastala, zahteva povrnitev vse škode.

Dostava in prenos tveganja

Tveganje izgube, poškodbe ali zmanjšanja vrednosti kupljenega predmeta preide na stranko v trenutku, ko je predmet dan pod njen nadzor.

Stroški prevoza

Prevozne stroške krije stranka, razen če se stranki ne dogovorita drugače.

Pakiranje in pošiljanje

1. If the packaging of a delivered product has been opened or damaged, the customer must, before taking delivery of the product, have the forwarding agent or delivery person make a note of this, failing which Bivio Medical BV cannot be held liable for any damage.
2. If the customer transports the product themselves, they must report any visible damage to products or packaging to Bivio Medical BV prior to transport, failing which Bivio Medical BV cannot be held liable for any damage.

Shranjevanje

1. If the customer takes delivery of ordered products later than the agreed delivery date, the risk of any loss of quality shall be borne entirely by the customer.
2. Any additional costs resulting from premature or late acceptance of products will be borne entirely by the customer.

Garancija

1. 1. Garancija za izdelke velja le za napake, ki so posledica napačne izdelave, konstrukcije ali materiala.
2. The guarantee does not apply in the case of normal wear and tear and damage caused by accidents, modifications made to the product, negligence or incompetent use by the customer, as well as when the cause of the defect cannot be clearly determined.
3. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties is transferred to the customer at the moment they are legally and/or actually delivered, or at least come into the possession of the customer or of a third party who takes delivery of the product on behalf of the customer.
   Odškodnina
4. Stranka zavaruje družbo Bivio Medical BV pred vsemi zahtevki tretjih oseb, povezanimi z izdelki in/ali storitvami, ki jih zagotavlja družba BivioMedical BV.

Pritožbe

1. The customer must examine a product delivered or service provided by Bivio Medical BV for any shortcomings as soon as possible.
2. If a product delivered or service rendered does not meet what the customer could reasonably expect from the agreement, the customer must notify Bivio Medical BV as soon as possible, but in any case within 1 month of discovering the shortcomings.3. Consumers must notify Bivio Medical BV at the latest within 2 months after the discovery of the shortcomings.
3. The customer must provide as detailed a description as possible of the shortcoming so that Bivio Medical BV is able to respond adequately.
4. 5. Stranka mora dokazati, da se pritožba nanaša na dogovor med strankama.6. Če se pritožba nanaša na delo v teku, to v nobenem primeru ne more povzročiti, da bi bila družba BivioMedical BV dolžna opraviti drugačno delo od dogovorjenega.

Obvestilo o neizpolnjevanju obveznosti

1. The customer must give notice of default in writing to Bivio Medical BV.
2. It is the responsibility of the customer that a notice of default actually reaches Bivio Medical BV (on time).

Solidarna odgovornost stranke
Če družba Bivio Medical BV sklene pogodbo z več strankami, je vsaka od njih solidarno odgovorna za vse zneske, ki jih dolguje družbi Bivio Medical BV na podlagi te pogodbe.

Odgovornost Bivio Medical BV

1. Bivio Medical BV is liable for any damage suffered by the customer only if and to the extent that such damage was caused by intent or deliberate recklessness.
2. If Bivio Medical BV is liable for any damage, it is only liable for direct damage arising from or in connection with the performance of an agreement.
3. Bivio Medical BV is never liable for indirect damages, such as consequential damages, lost profits, missed savings or damages to third parties.
4. If Bivio Medical BV is liable, such liability will be limited to the amount paid out by a closed (professional) liability insurance company and, in the absence of (full) payment by an insurance company of the amount of damage, liability will be limited to the (part of the) invoice amount to which the liability relates.
5. 5. Vse slike, fotografije, barve, risbe, opisi na spletni strani ali v katalogu so le okvirni in veljajo le približno ter ne morejo biti razlog za odškodnino in/ali (delno) razvezo pogodbe in/ali odložitev katere koli obveznosti.

Rok plačila

Vsaka pravica stranke do odškodnine s strani družbe Bivio Medical BV v vsakem primeru poteče 12 mesecev po dogodku, iz katerega neposredno ali posredno izhaja odgovornost. To ne izključuje določb člena 6:89BW.

Pravica do odstopa od pogodbe

1. The customer has the right to dissolve the agreement if Bivio Medical BV imputably fails to fulfil its obligations, unless such failure, given its special nature or minor importance, does not justify dissolution.
2. If the fulfilment of the obligations by Bivio Medical BV is not permanently or temporarily impossible, dissolution cannot take place until Bivio Medical BV is in default.
3. Bivio Medical BV has the right to dissolve the agreement with the customer if the customer does not comply with its obligations under the agreement in full or in a timely manner, or if Bivio Medical BV becomes aware of circumstances which give it good reason to fear that the customer will not be able to properly fulfil its obligations.

Višja sila

1. In addition to the provisions of Article 6:75 of the Dutch Civil Code, a failure of Bivio Medical BV in the fulfilment of any obligation towards the customer cannot be attributed to Bivio Medical BV in a situation independent of the will of Bivio Medical BV, as a result of which the fulfilment of its obligations towards the customer is wholly or partly prevented or as a result of which the fulfilment of its obligations cannot reasonably be required of Bivio Medical BV.
2. The force majeure situations referred to in paragraph 1 also include – but are not limited to – the following: state of emergency (such as civil war, revolt, riots, natural disasters, etc.); non-performance and force majeure of suppliers, deliverers or other third parties; unexpected power, electricity, internet, computer and telecom failures; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work interruptions.
3. If a force majeure situation occurs which prevents Bivio Medical BV from fulfilling 1 or more obligations to the customer, those obligations will be suspended until Bivio Medical BV can fulfil them again.
4. From the moment a force majeure situation has lasted for at least 30 calendar days, either party may dissolve the agreement in writing in whole or in part.
5. In a force majeure situation, Bivio Medical BV is not liable to pay any (compensation), even if it enjoys any advantage as a result of the force majeure situation.

Sprememba sporazuma

Če se po sklenitvi pogodbe za njeno izvajanje izkaže, da je treba spremeniti ali dopolniti njeno vsebino, pogodbenici pravočasno in sporazumno ustrezno spremenita pogodbo.

Sprememba dobavnih pogojev

1. Bivio Medical BV ima pravico spremeniti ali dopolniti te dobavne pogoje.2. Manj pomembne spremembe se lahko izvedejo kadar koli.3. O večjih vsebinskih spremembah se bo Bivio Medical BV, kolikor je to mogoče, vnaprej pogovoril s stranko.4. Potrošnik ima pravico odpovedati pogodbo v primeru bistvene spremembe dobavnih pogojev.

Prenos pravic

1. Pravice stranke iz pogodbe med strankama se ne morejo prenesti na tretje osebe brez predhodnega pisnega soglasja družbe Bivio Medical BV.2. Ta določba se uporablja kot klavzula z učinkom po stvarnem pravu, kot je navedeno v členu 3:83(2) nizozemskega civilnega zakonika.

Posledice ničnosti ali izpodbojnosti

1. Če se ena ali več določb teh dobavnih pogojev izkaže za neveljavno ali izpodbojno, to ne vpliva na druge določbe teh pogojev.2. Določba, ki je nična ali izpodbojna, bo v tem primeru nadomeščena z določbo, ki je najbližje temu, kar je imela družba Bivio Medical BV v mislih, ko je pripravljala pogoje v tej točki.

Veljavno pravo in pristojno sodišče

1. Te pogoje dobave in vse pogodbe med strankami ureja izključno nizozemsko pravo.2 Za reševanje sporov med strankami je izključno pristojno nizozemsko sodišče v okrožju, kjer ima Bivio Medical BV svoj registrirani sedež, razen če obvezno pravo določa drugače.

Pogoji dostave

1. Ti dobavni pogoji se uporabljajo od 1. junija 2022.

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